Article 1 (Purpose)
The purpose of the following Terms and Conditions of Use(‘T&C’) is to establish guidelines on rights, duties and responsibilities of cybermall Users utilizing the internet-related services (hereinafter referred to as the ‘Services’) provided by the NONA9ON cybermall (hereinafter referred to as the ‘Mall’) operated by Natural9 Co., Ltd company (e-commerce company).
※ 『Unless transactions contradict its properties, the following terms apply to e-commerce transactions utilizing methods of PC communication, wireless and others』
Article 2 (Definition)
①‘Mall’ refers to a virtual business site established by Natural9 Co., Ltd company to trade goods or services (hereinafter referred to as ‘Goods and Services’) using computers and information communication facilities to provide Goods and Services to Users. The term can also be defined as a company operating a cybermall.
②‘User’ refers to a Member and Non-Member who has accessed the ‘Mall’ to use the services provided by the ‘Mall’ in accordance with this T&C.
③‘Member’ refers to a User who uses the services provided by the ‘Mall’ by subscribing for Membership.
④‘Non-Member’ refers to a User who uses the services provided by the ‘Mall’ without subscription.
Article 3 (Display, Explanation and Amendment of Terms and Conditions of Use)
① The ‘e-commerce company’ shall, for easy recognition by Users, display the contents of this T&C, name of company and representative, business address(including an address handling customer complaints), phone number, fax number, email address, business license number, e-commerce permit number, and the name of personal information manager on the main page of the NONA9ON ‘Mall’. Only the content of this T&C can be displayed though a link page.
② Prior to User’s final agreement to this T&C, the ‘e-commerce company’ shall provide a separate link or pop-up screen to obtain User’s verification on the terms of cancellation rights, delivery responsibilities, refund conditions and other important details.
③ The ‘e-commerce company’ may make amendments within the permissible range without violating applicable laws such as the 「Act on Consumer Protection in Electronic Commerce」, 「Regulation of T&C」, 「Framework Act on Electronic Commerce and Electronic Document」, 「Electronic Financial Transaction Act」, 「Electronic Signature Act」, 「Act on Protection of Information and Promotion of Utilization of Information and Communications Network」, 「Door-To-Door Sales Act」, 「Framework Act on Consumers」 and other related Consumer Protection Laws.
④ The ‘e-commerce company’ shall specify the effective date and the reasons for amendment of the terms and have post on the initial screen for 7 days prior to effective date until the day before the effective date.
If the amendment is modified to the User’s disadvantage, then the ‘Mall’ shall grant at least 30 days of grace period for notice. In this case, the ‘e-commerce company’’ shall clarify the ‘before and after’ changes in an ‘easy-to-understand’ manner.
⑤ When the ‘e-commerce company’ makes an amendment to the T&C, the modified T&C shall be applied only to contracts concluded after the effective date, whereas all contracts concluded before the effective date will remain under the provisions of the old T&C. However, if the User who has already signed the contract wishes to have the amendments administered, then the User may send his/her intent to the ‘Mall’ and acquire consent from the ‘Mall’ within the notice period stated in Clause ③ and it shall be applied accordingly.
⑥ Any information not specified and interpreted in this T&C shall be in accordance with the e-commerce Transaction Guidelines and Related Consumer Protection Acts provided by the Fair Trade Commission and other applicable Consumer Protection Laws and Regulation of T&C Act.
Article 4 (Provision & Replacement of Service)
① The ‘e-commerce company’ shall perform the following duties:
1. Provide information regarding Goods and Services and conclude purchasing contracts.
2. Deliver Goods and Services on purchase contract.
3. Information provided regarding e-commerce
4. Contents, advertisements, and other promotions related to the brand.
5. Other duties designated by the ‘e-commerce company.’
② The ‘e-commerce company’ may replace Goods and Services provided in future T&C in the event that Goods and Services are sold out or technical specifications are revised. In this case, the ‘e-commerce company’ shall immediately announce the replacement of Goods and Services and the date of application on the page where present Goods and Services are displayed.
③ In the event that Goods and Services are replaced because of a change in technical specifications or when Goods and Services are sold out, the ‘e-commerce company’ shall immediately notify the cause of replacement to the addresses of the Users.
④ Following the previous Clause, the ‘e-commerce company’ shall compensate for all damages caused. However, this shall not apply if the ‘e-commerce company’ proves that such event is not caused by its intention or negligence.
Article 5 (Suspension of Service)
① The ‘e-commerce company’ may temporarily suspend its services as a result of the following reasons: maintenance of computers and telecommunications equipment, replacement or damage repairs, and interruption of communication.
② The ‘e-commerce company’ shall compensate User or any Third Party Member of damages caused by the temporary suspension of services due to reason(s) detailed in Clause ①. However, this shall not apply if the ‘e-commerce company’ proves that such event is not caused by its intention or negligence.
③ In the case of a conversion of business item, abandonment of business, merging between businesses and for other various reasons, the ‘e-commerce company’ shall notify the consumer as specified in Article 8 and reward consumer in accordance with the conditions suggested by the original ‘e-commerce company.’ However, if the ‘e-commerce company’ does not advise such standard of compensation, the ‘e-commerce company’ shall pay Users for their mileage or reserve in kind or cash of which value corresponds to the currency being used at the ‘e-commerce company.’
Article 6 (Membership)
① The User shall apply for Membership by expressing his/her intent to agree to this T&C after filling out the form designated by the ‘e-commerce company’ with Member’s personal information.
② The ‘e-commerce company’ shall register all Users who apply for Membership in the manner stipulated in Clause ① unless the User is not engaged in one of the following issues:
1. After the applicant has lost Membership for reasons indicated in Article 7 Clause ③, the applicant may acquire approval to re-subscribe for Membership three years after the loss of Membership.
2. Entry of false information or omission in the registration form.
3. If deemed that registering the User would present technical difficulties to the ‘e-commerce company.’
4. If the User is under 14.
③ Establishment of Membership becomes effective at the time that the Member receives the ‘e-commerce company’s approval of Membership.
④ In due course of time, the Member shall update the ‘e-commerce company’ with any changes to his/her account information through the methods of editing personal information.
Article 7 (Withdrawal from Membership & Loss of Eligibility)
① Members of the ‘e-commerce company’ may request, at any time, to withdraw from Membership and the ‘e-commerce company’ shall immediately process the request.
② The ‘e-commerce company’ may limit or suspend Membership for the following reasons:
1. Entry of false information or omission in the registration form.
2. If the purchase payment of goods and other ‘e-commerce company’ usage related liabilities have not been paid for before the appointed date.
3. If Member interferes with others to use the ‘e-commerce company’ or threatens the order of e-commerce (such as the illegal use of personal information).
4. If Member uses the ‘Mall’ to act against public order and morals prohibited by the law and this ‘T&C.’
③ The ‘Mall’ may forfeit Membership of the Member whose Membership was suspended or limited, if the same actions are repeated twice or more, or if the cause is not corrected within 30 days.
④ When the ‘Mall’ forfeits Membership, all information will be cancelled. Prior to cancellation, the ‘e-commerce company’ shall notify the Member and give at least 30 days or more to grant an opportunity to explain the cause.
⑤ Personal information of the User who does not use the ‘Mall’ for one year pursuant to Article 29, Paragraph2 of the (Act on Promotion of Information and Communication Network Utilization and Information Protection), shall be destroyed and the User’s membership shall be immediately terminated.
Article 8 (Notification to Members)
① Any notifications from the ‘e-commerce company’ will be sent to the email address by the Member during registration.
② In the event of sending notifications to unspecified Members, a display of notifications on the notice board on the website for 1 week or more may replace sending emails. However, the ‘Mall’ shall send individual notice to a Member in regards to matters which may have a significant influence in his/her transaction.
Article 9 (Application for Purchase and agreement for Personal information provided)
① The User shall apply for purchase in the following or in a similar manner, and the ‘Mall’ shall provide the User with the following information in an ‘easy-to-understand’ manner to aid in his/her request for purchase.
1. Search and select Goods and Services
2. Enter name of recipient, address, phone number, email address (or mobile phone number)
3. Confirm matter(s) in respect to the contents of this T&C, limited cancellation policies, delivery fees, installation fees, and others
4. Express agreement to this T&C and confirm or refuse the above Item 3 (ex. mouse click)
5. Apply and confirm purchase of goods; Agree to allow confirmation of application from the ‘Mall’
6. Select payment method
② In case of an inevitable need (for the ‘Mall’) to disclose∙consign consumer’s personal information to a third party, the ‘Mall’ shall obtain consumer’s consent at the time of applying for purchase and inform the following information.
1. Person who receives consumer’s personal information
2. Purpose of use of personal information
3. List of the information provided
4. Retention and use period of the information
③ If the ‘e-commerce company’ entrusts the work to a third party to handle the personal information of the consumer’s personal information, the ‘Mall shall obtain consumer’s consent at the time of applying for purchase and inform the following information. (The same shall apply if any changes have been made)
1. Person who is entrusted consumer’s personal information to handle the work
2. Contents of the work with consumer’s personal information.
④ If the ‘e-commerce company’ is required to transfer consumer’s personal information to a third party, outside of the country, the ‘Mall shall obtain consumer’s consent at the time of applying for purchase and inform the following information. (The same shall apply if any changes have been made)
1. List of the information transferred
2. Country, date and time of transfer of personal information
3. Name of the person transferred the information (In case of a corporation, its name and contact number of charger)
4. Purpose of use of personal information and retention and use period.
Article 10 (Conclusion of Contract)
① The ‘e-commerce company’ may not accept request for purchase in Article 9 if it falls under one of the following items. In the event of concluding a contract with a minor, the ‘e-commerce company’ shall notify that the failure to acquire agreement from a legal representative may cause cancellation of the contract by the minor him/herself or the legal representative.
1. Entry of false information or omission in the registration form
2. Purchase of cigarettes and liquor and other Goods and Services prohibited by the Youth Protection Law
3. If deemed that accepting application for purchase may cause technical problems to the ‘e-commerce company’
② The contract is deemed to be concluded when the acceptance of the ‘e-commerce company’ is delivered to the User in the form stipulated in Clause ① of Article 12.
③ The acceptance of the ‘e-commerce company’ shall include confirmation on the User’s request for purchase, availability of sales, and correction or cancellation of the request for purchase.
Article 11 (Payment Method)
The method of payment for Goods and Services purchased through the ‘e-commerce company’ may be selected from the following items. The ‘e-commerce company’ may not collect any additional fees regarding payment for Goods and Services.
1. Account transfer through phone banking, internet banking, mail banking and others.
2. Card payment through prepaid card, debit card, credit card, and others.
3. Online bank transfer
4. Electronic money
5. Mileage points or points offered by the ‘e-commerce company’
6. Gift voucher contracted or approved by the ‘e-commerce company’
7. Other means of electronic payment
Article 12 (Notice of Receipt, Change and Cancellation of Application for Purchase)
① The ‘e-commerce company’ shall send a notice of receipt to the User after receiving the User’s application for purchase.
② In the case of a discord between the User’s intent and the received notice, the User may change or cancel the application for purchase immediately after receipt. If the request for change or cancellation is made prior to delivery, the ‘e-commerce company’ shall process the request accordingly without any delay. In the event that payment has already been made, User shall follow the guidelines detailed in Article 15 - Cancellation of Purchase.
Article 13 (Provision of Goods and Services)
① Unless otherwise specified, the ‘e-commerce company’ shall take necessary measures such as customizing production and packaging and deliver Goods and Services within 7 days from the date of purchase. However, if the ‘Mall’ has already received payment in whole or in part, then delivery shall be processed within 3 business days from the date of receipt. In such instances, the ‘e-commerce company’ shall take necessary measures to inform the User on procedures of provision and delivery status of Goods and Services.
② The ‘e-commerce company’ shall specify delivery method, payer, and delivery time for each delivery method for the Goods and Services purchased by the User. In the event that the ‘e-commerce company’ exceeds the designated period of delivery, it shall compensate the User for damages. However, this shall not apply if the ‘e-commerce company’ proves that such event is not caused by its intention or negligence.
③ The delivery methods, shipping cost and the time related to paragraph ② may be changed according to the policy of ‘e-commerce company’. In such case, ‘e-commerce company’ shall announce the change in accordance with Article 3-④ of this Agreement.
Article 14 (Refund)
In the event that the Goods and Services are sold-out or unavailable and cannot be provided or delivered to a User who applied for purchase, the ‘e-commerce company’ shall notify the User without any delay, and if payment for Goods and Services has already been made in advance, the ‘e-commerce company’ shall take necessary measures or refund payment within 3 business days from the date of receipt. However, it may take more than three working days to notify the User if there is no reason imputable to ‘e-commerce company’.
Article 15 (Cancellation of Purchase)
① The User who purchased Goods and Services by concluding the contract with the ‘e-commerce company’ in accordance to Clause ② of Article 13 in the 「Acts on Consumer Protection in Electronic Commerce」 may cancel purchase within 7 days from the date on which the User received a written contract (if the written contract is received later than the supply of Goods and Services, then the receipt date is set on the date when User received the Goods and Services or when Goods and Services have been supplied). But, cancellation of purchase according to 「Acts on Consumer Protection in Electronic Commerce」 shall comply with relevant laws and legislations in regards to affairs not mentioned in the Acts.
② The User may not return or exchange Goods and Services in the event of one of the following reasons:
1. Delivered Goods lost or damaged at the fault of the User (however, cancellation of purchase may be acceptable if packaging was damaged in the process of checking content)
2. Significant decrease in value of Goods and Services due to partial use or consumption by the User
3. Not available for resale due to a significant decrease in value of Goods and Services from lapse of time
4. The Goods may be replaced by Goods showing the same performance, but packaging of the original is damaged
5. If the ‘‘e-commerce company’’ notifies in advance the limitations on the return or exchange of certain goods
③ In the case of items 2 or 4 of Article 2 Clause ②, the cancellation of purchase by User will not be limited if the ‘Mall’ failed to clearly specify the fact that cancellation of purchase is limited or that it would take necessary measures to provide the Goods.
④ Despite Clause ① and ②, the User may cancel his/her purchase of goods within 3 months from the date of receipt of the goods or within 30 days from the date on which he/she recognized or could have recognized that Goods and Services differ from the advertisement or the provision of contract
Article 16 (Effect of Cancellation of Purchase)
① In the event of a return of Goods from a User, the ‘e-commerce company’ shall refund payment of Goods within 3 business days. In the event of a delay in refund, the ‘e-commerce company’ shall pay User with the interest calculated by the number of days delayed with the overdue interest rate indicated on the 「Act on Consumer Protection in Electronic Commerce」
② In regards to the above-mentioned case, if the User made payment of Goods with credit card or electronic money, the ‘e-commerce company’ shall immediately request the business who provided such payment method to suspend or cancel payment.
③ In the event of any cancellation of purchase, the User shall bear the costs arising from returning the Goods. On the account of the User’s cancellation of purchase, the ‘e-commerce company’ shall not claim charge for cancellation or compensation for damage. However, in the event of a cancellation of purchase caused by a discord in the contents of Goods and the advertisement or the provision of contract, the ‘e-commerce company’ shall bear the costs of returning the Goods.
④ If the User bore the delivery fees when he/she received the Goods, the ‘e-commerce company’ shall specify and make noticeable as to who would bear the delivery fees upon cancellation of purchase.
Article 17 (Protection of Personal Information)
① The ‘e-commerce company’ collects a minimum amount of information necessary to provide the services. Personal information that the ‘e-commerce company’ collects in order to provide “service” to the User is as follow:
1. User’s Name
2. Verification result value (CI)
3. Address (including delivery address in case it is different from the address)
4. Contact (phone number or mobile number)
5.Member ID and password
6. Information required for the payment
7. E-mail address
② At the time of applying for Membership, the ‘e-commerce company’ shall not collect information needed for the performance of purchase contract in advance. But, in the case where personal identification is required before the performance of a purchase contract, a minimum amount of specified personal information is collected for the fulfillment of obligation in regards to relevant laws and legislation.
③ The ‘e-commerce company’ shall obtain consent from User to collect∙use personal information by notifying User with the aim/purpose of collection∙use.
④ The ‘e-commerce company’ shall not use the personal information outside their intended purpose. In the event of an uprising of a new use or when disclosing to third parties, the ‘e-commerce company’ shall notify the purpose of use and obtain consent from User during the stage of use disclosure. But, there are exceptions for cases below.
1. Information of the User (name, address, telephone number) provided for the delivery.
2. Provided in an unidentifiable from for a specific individual for statistical writing, academic research or market research.
3. Information provided for the transaction of the payment.
4. To verify the User’s identification for prevention appropriation.
5. Required in compliance with lawful procedures by the governmental institution.
6. For any other provision in the relevant laws and regulations
⑤ In the event that the ‘e-commerce company’ is required to acquire the approval of User, the ‘e-commerce company’ shall specify its personal information manager (affiliation, name, phone number, other contact information), purpose of collection and use of information, information about Third Party (recipient, purpose of provision and the information to be provided), and the provisions stipulated in Clause ② of Article 22 of the 「Act on Protection of Information and Promotion of Utilization of Information and Communications Network」. The User may at any time cancel his/her approval.
⑥ User may, at any time, request for confirmation and correction of error in their personal information possessed by the ‘e-commerce company,’ and the ‘e-commerce company’ shall be responsible for taking any necessary measures without any delay. In the event that a User requests for the correction of an error, the ‘e-commerce company’ shall not use the applicable personal information until error is corrected.
⑦ For protection of personal information, the ‘e-commerce company’ shall limit the number of persons handling personal information to a minimum, and shall be responsible for any damages caused by loss, theft, leakage, falsification, and disclosure of personal information including credit card and bank account information to third parties without consent of the User.
⑧ The ‘e-commerce company’ or any Third Parties who received personal information from the ‘e-commerce company,’ shall without any delay destroy all personal information once the purpose of collection has been achieved.
⑨ The ‘e-commerce company’ shall not have the agreement form regarding the collection∙use∙disclosure of personal information set to be filled out in advance. The ‘e-commerce company’ must specify services that will be restricted if User does not agree to the collection∙use∙disclosure of personal information, and the ‘e-commerce company’ shall not limit services or refuse to accept Membership applications on the basis of User’s refusal to agree to collecting∙using∙disclosing of personal information that do not include the collection of compulsory information.
⑩ The ‘e-commerce company’ shall destroy the personal information of the User who do not use the ‘mall’ for one year in accordance with Article 29, Paragraph 2 of 『the Act on Promotion of Information Network Usage and Information Protection etc』.
Article 18 (Obligations of the ‘Mall’)
① The ‘e-commerce company’ shall not take any actions against public policy or actions restricted by the law and this T&C. The ‘e-commerce company’ shall put its best efforts in providing Goods and Services on a stable basis in accordance with the provisions in this T&C.
② The ‘e-commerce company’ shall be equipped with a security system to protect personal information of Users (including credit information) and provide a safe environment for Users to use the online services.
③ In accordance with Article 3 of the Law related to 『Fairness of Display and Advertisement』, the ‘e-commerce company’ shall be responsible to compensate User(s) if damages were caused by displaying or adding unjust or unreasonable advertisement for certain Goods and Services
④ The ‘Mall’ shall not send any profit-making emails which are not wanted by Users.
Article 19 (Obligations for ID & Password of Member)
① Member shall be responsible for the management of his/her ID and password, except for the case in Article 17.
② Member shall not allow any Third Party to use his/her ID and password.
③ When a Member recognizes that his/her ID and/or password is stolen or is being used by a Third Party, the Member shall immediately notify the ‘Mall’, and follow the instructions of the ‘Mall.’
Article 20 (Obligations of User)
Users shall avoid the following actions:
1. Register false information at the time application or revision of information
2. Use others’ personal information
3. Change information displayed on the ‘Mall’
4. Remit or display information (computer program and others) other than the information put on by the ‘e-commerce company’
5. Infringe copyright or intellectual property rights of the ‘e-commerce company’ or the Third Party
6. Take any action that harms the reputation and interrupts the operation of the ‘e-commerce company’ or a Third Party
7. Disclose or display any information containing indecent or violent message, video, voice, and other information going against good public order and morals.
Article 21 (Restrictions on Use and of copyright)
① Copyrights and other intellectual property rights for works created by ‘e-commerce company’ belong to ‘e-commerce company’.
② The User shall not use the information obtained by using ‘mall’ for commercial purposes by coping, transmitting, publishing, distributing, broadcasting and other methods without prior consent of ‘e-commerce company’.
Article 23 (Resolution of Dispute)
① The ‘e-commerce company’ shall apply and reflect the opinion or complaint made by User(s), and install and operate a process for compensation of consumers’ damages.
② The ‘e-commerce company’ shall give priority to any opinion or complaint made by User(s). However, in the event that it may not be able to promptly deal with the matter, the ‘e-commerce company’ shall notify the User with the cause and the final settlement schedule.
③ When a User files for Remedy of Damage regarding a dispute between the ‘e-commerce company’ and the User, the matter may be commissioned for arbitration by the Fair Trade Commission or a Dispute Conciliation Services Organization selected by the City Mayor.
Article 24 (Jurisdiction & Governing Law)
①The lawsuits related to e-commerce disputes between ‘e-commerce company’ and the User shall be subjected to the jurisdiction set forth by the (Civil Procedure Act).
② All the disputes arising in connection with this Agreement and the ‘Mall’ shall be governed by the laws of the Republic of Korea.
Supplementary Provisions (Effective Date)
Article 1 (Effective date) This Agreement will be effective from May 17th, 2017.
Article 2 (Relevant Contacts)
-Guest Board Contact: Natural9
-Customer Service Office: 070-7130-9171
-Ecommerce Dispute Resolution Committee (http://www.ecme.or.kr)
-Korea Consumer Protection Board (http://www.cpb.or.kr)
-Korea Information Security Agency (http://www.kisa.or.kr)